At Chic Shoes Shop, we understand that when you’re gearing up for your next adventure – whether it’s scaling mountains or simply enjoying cozy moments at home – you want your premium footwear to arrive as reliably as our products perform. That’s why we’ve designed a delivery system that matches our commitment to quality, serving our global community of outdoor enthusiasts, active families, and comfort-seekers.

Our Promise: Whether you’re ordering our high-performance Barth trekking shoes, technical Black Diamond climbing footwear, or cozy Falke slippers, we ensure your gear reaches you with the same care and attention we put into selecting every product in our collection.

Shipping Options Designed for Your Needs

Standard Shipping: For When Time Matters

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: $12.95 flat rate

Ideal for adventurers preparing for upcoming trips who need their performance footwear or climbing shoes within a predictable timeframe. Our standard option provides tracking and reliable delivery to most global destinations.

Free Shipping: Value Without Compromise

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: Free on orders over $50

Perfect for families stocking up on seasonal footwear or those planning ahead for their next adventure. While slightly slower, this option maintains our commitment to quality delivery while offering excellent value – especially when ordering multiple items like our popular Barts kids’ socks or compression socks sets.

From Our Alaska Headquarters to Your Doorstep

Every order begins its journey at our Anchorage headquarters, where our team personally handles each package with the same attention to detail we apply to selecting our products. Here’s what you can expect:

  • 1-2 day processing: We verify and prepare your order with care
  • Global reach: Shipping to most worldwide locations (excluding some Asian and remote areas)
  • Secure packaging: Your technical climbing shoes or delicate lace products arrive in perfect condition

Hassle-Free Returns Because We Stand By Our Products

Confidence in your purchase is part of the Chic Shoes Shop experience. If any item doesn’t meet your expectations:

  • 15-day return window from delivery date
  • Easy return process managed by our Alaska-based customer service team
  • Full refund on unworn, original condition items

Need Help? Our adventure-ready customer service team, based in the heart of Alaska’s rugged landscape, understands the importance of reliable gear. Contact us at [email protected] for any delivery questions or special requests.

At Chic Shoes Shop, we’re not just delivering footwear – we’re delivering the foundation for your next adventure, one carefully packaged step at a time.