FAQ

Chic Shoes Shop caters to outdoor enthusiasts, active families, and comfort-seekers who value premium footwear. Whether you’re scaling mountains with our technical Black Diamond climbing shoes, trekking in Barth footwear, or enjoying cozy moments in Falke slippers, we’ve got you covered.

We carefully select every product in our collection for quality and performance. From high-performance trekking shoes to cozy home footwear, each item is chosen with our customers’ adventures in mind. Our range includes specialized sizes (like semicircular 150-200cm options) and technical features for various activities.

Our Barth trekking shoes come in various sizes (120cm, 150cm, 180cm, 200cm) and shapes (semicircular, round). Consider your foot length and the type of activity when selecting. For technical climbing shoes, we recommend checking our size guide or contacting our customer service for personalized advice.

The Barth Lace series features elegant designs suitable for various occasions, while the Trekking models are built for outdoor performance with enhanced support and durability. Both maintain Barth’s quality standards but serve different purposes.

Yes, our compression socks are designed for comfort during extended wear while providing the necessary support. We offer specific models for women and multipacks for kids, all made with breathable materials.

All orders ship from our Anchorage, Alaska headquarters. We offer two shipping options:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
Please allow 1-2 days for order processing before dispatch.

We ship globally to most locations, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.

We take special care with every package. Technical climbing shoes and delicate lace products receive protective packaging to ensure they arrive in perfect condition. Our team personally handles each order with the same attention to detail we apply to product selection.

We offer a 15-day return window from the delivery date. Items must be unworn and in original condition with all tags attached. Simply contact our Alaska-based customer service team to initiate the return process, and we’ll provide a full refund upon receipt.

We sincerely apologize for any errors. Please contact us immediately at [email protected] with photos of the issue, and we’ll arrange for a replacement or refund as appropriate. Our team is committed to making things right.

We accept Visa, MasterCard, JCB, and PayPal for secure transactions. All payments are processed through encrypted channels to ensure your financial information remains protected.

Absolutely. We use industry-standard encryption for all transactions and never store your complete payment information on our servers. You can shop with confidence knowing your data is protected.

Our adventure-ready customer service team, based in Alaska, understands the importance of reliable gear. Email us at [email protected] with any questions about products, orders, or special requests. We typically respond within 24 hours.

Absolutely! Our team can help you choose between our Barth trekking models, Black Diamond climbing shoes, or cozy Falke slippers based on your specific needs. Just tell us about your planned adventures or comfort requirements, and we’ll suggest the perfect footwear.