At Chic Shoes Shop, we stand behind our premium outdoor footwear and gear just as our Barth trekking poles stand firm on challenging trails. If your purchase doesn’t meet your expectations, we offer a straightforward returns and exchanges process within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original, unworn condition
  • With all original tags and packaging
  • Accompanied by proof of purchase
Non-Returnable Items: For hygiene reasons, we cannot accept returns on compression socks, Barts Basic Sock 2 Pack Kids, Barts Vensie Slippers, Falke Cosy Flip Flop, and any climbing shoes including Black Diamond Momentum, Shadow, and W Method Climbing Shoes if the rubber soles show signs of wear.

How to Initiate a Return or Exchange

  1. Contact Us: Email our Anchorage-based customer service team at [email protected] within 15 days of receiving your order. Use the template below for quicker processing.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Anchorage facility at:
    Chic Shoes Shop Returns
    9223 Elgin Circle
    Anchorage, AK 99502
    USA
  5. Track Your Return: We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Shoes Shop Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Date of Purchase: [Insert] Item(s) to Return: [Product Name & Size, e.g., “Barth Trekking Halbrund 180 Cm”] Reason for Return: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your item
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size exchanges on items like Barth Lace Semicircular trekking poles or Falke Cosyshoes Kids:

  1. Follow the standard return process
  2. Clearly indicate your desired replacement size in your email
  3. We’ll ship the replacement once we receive your return

Expedited shipping for exchanges is available at additional cost.

International Returns

For our global customers (excluding some Asian countries and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original shipping costs or customs duties

Damaged or Defective Items

If your Black Diamond climbing shoes or other gear arrives damaged or defective:

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund, including shipping costs

For any questions about our returns policy, contact our Alaska-based team at [email protected]. We’re committed to ensuring your outdoor adventures begin with perfect gear, just as our Barth trekking collection ensures perfect performance on the trail.