At Chic Shoes Shop, we’re committed to getting your premium outdoor gear to you efficiently and ensuring complete satisfaction with every purchase. Whether you’re preparing for mountain trails or cozy evenings at home, our shipping and returns policies are designed with adventurers in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to serve your needs:
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
International Shipping
We ship worldwide (excluding some Asian countries and remote areas). International customers are responsible for any customs duties or taxes that may apply.
Returns & Exchanges
We stand behind our products just as our Barth trekking poles stand firm on challenging trails. If your purchase doesn’t meet your expectations, we offer a straightforward returns process.
Our Return Policy
We accept returns and exchanges for most items within 15 days of delivery, provided they are:
- In original, unworn condition
- With all original tags and packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- All compression socks (including Compression socks for women)
- Barts Basic Sock 2 Pack Kids
- Barts Vensie Slippers
- Falke Cosy Flip Flop
- All climbing shoes (including Black Diamond Momentum, Shadow, and W Method Climbing Shoes) if the rubber soles show signs of wear
How to Initiate a Return or Exchange
- Contact Us: Email our Anchorage-based customer service team at [email protected] within 15 days of receiving your order.
- Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
- Package Your Item: Securely pack the item in its original packaging with all tags attached.
- Ship Your Return: Send the package to our Anchorage facility at: Chic Shoes Shop Returns
9223 Elgin Circle
Anchorage, AK 99502
USA - Track Your Return: We recommend using a trackable shipping service.
Return Request Template
Copy and paste this template into your email to expedite your return:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Chic Shoes Shop Team,
I would like to request a [return/exchange] for my recent purchase:
Order Number: [Insert]
Date of Purchase: [Insert]
Item(s) to Return: [Product Name & Size, e.g., “Barth Trekking Halbrund 180 Cm”]
Reason for Return: [Please specify]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your item
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Refund Timing:
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Shipping fees are non-refundable unless the return is due to our error.
Exchanges
For size exchanges on items like Barth Lace Semicircular trekking poles or Falke Cosyshoes Kids:
- Follow the standard return process
- Clearly indicate your desired replacement size in your email
- We’ll ship the replacement once we receive your return
- Expedited shipping for exchanges is available at additional cost
Damaged or Defective Items
If your Black Diamond climbing shoes or other gear arrives damaged or defective:
- Contact us immediately with photos of the damage
- We’ll arrange a prepaid return label if needed
- Receive a replacement or full refund, including shipping costs
Need Help?
For any questions about our shipping or returns policy, contact our Alaska-based team at [email protected]. We’re committed to ensuring your outdoor adventures begin with perfect gear, just as our Barth trekking collection ensures perfect performance on the trail.