Term and Conditions

Last Updated: [Insert Date]

1. Website Usage

1.1 Eligibility

To use our website and make purchases, you must:

• Be at least 18 years old or have parental/guardian consent
• Have legal capacity to enter into binding contracts
• Reside in a country we ship to (excluding certain Asian countries and remote areas)

1.2 Account Responsibility

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials
• All activities under your account are your responsibility
• You must provide accurate and current information

2. Products and Services

2.1 Product Descriptions

We take pride in offering high-quality outdoor gear including:

• Specialized trekking poles (Barth Lace Semicircular, Barth Trekking Halbrund)
• Performance climbing shoes (Black Diamond series)
• Comfort footwear (Falke Cosyshoes, Barts slippers)
• Technical socks and compression wear

We make every effort to display product colors and features accurately, but slight variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• All compression socks (including Compression socks for women)
• Barts Basic Sock 2 Pack Kids
• Barts Vensie Slippers
• Falke Cosy Flip Flop
• All climbing shoes if the rubber soles show signs of wear

3. Orders and Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse or cancel any order

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95) via DHL or FedEx – 10-15 business days after shipment
• Free Shipping (orders over $50) via EMS – 15-25 business days after shipment

4.2 International Orders

International customers are responsible for:

• Any customs duties, taxes, or import fees
• Complying with local import regulations

We cannot ship to certain Asian countries and remote areas.

4.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

• Contact us at [email protected]
• Provide your order number and shipping details
• We’ll work with the carrier to resolve the issue

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

• In original, unworn condition
• With all original tags and packaging
• Accompanied by proof of purchase

5.2 Return Process

1. Contact us within 15 days at [email protected]
2. Wait for approval and RMA number (within 2 business days)
3. Package item securely with original packaging
4. Ship to: Chic Shoes Shop Returns, 9223 Elgin Circle, Anchorage, AK 99502 USA

5.3 Refunds

Once we receive and inspect your return:

• Processing time: 3-5 business days
• Refund issued to original payment method
• Shipping fees are non-refundable (unless due to our error)

6. Intellectual Property

All content on our website, including:

• Text
• Images
• Logos
• Product designs

are property of Chic Shoes Shop or our suppliers and protected by intellectual property laws.

7. Limitation of Liability

Chic Shoes Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or improper care
• Events beyond our reasonable control (natural disasters, etc.)

Our total liability for any claim related to our products is limited to the purchase price of the product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These Terms are governed by the laws of the State of Alaska, USA. Any disputes shall be resolved in the courts of Anchorage, Alaska.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Chic Shoes Shop, 9223 Elgin Circle, Anchorage, AK 99502 USA